PRIVACY POLICY

Privacy Policy

Last Updated: 27 August 2026

At Stack Chasers, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us, sign up for marketing communications, or otherwise interact with Stack Chasers.

1. Who We Are

For the purposes of applicable data protection law, Stack Chasers is responsible for determining how and why your personal information is used in connection with our store.

For privacy-related questions or requests, please contact:

Email: customerservices@stackchasersoffical.com

Postal address:
11 Parson's Lane
Littleport
Ely
CB6 1PT
United Kingdom

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact Information

Your name, email address, telephone number, billing address and delivery address.

Order and Transaction Information

Information relating to products you purchase, order history, returns, refunds, delivery information and transaction records.

Payment Information

Payment information required to complete a transaction.

Payments may be processed by third-party payment providers. We do not necessarily receive or store your complete payment-card information ourselves.

Account Information

If customer accounts are available, we may process information associated with your account, including your contact information, order history and account activity.

Device and Website Information

We may automatically collect information about how you access and use our website, including your:

IP address;
browser and device type;
operating system;
pages viewed;
interactions with our website;
referring website or source; and
cookie and similar technology information.

Communications

We may retain information you provide when contacting customer service, submitting a privacy request, making a return or communicating with us.

Marketing Information

Where applicable, we may process information about your marketing preferences, subscriptions and interactions with our marketing communications.

3. How We Collect Personal Information

We may collect personal information:

directly from you when you place an order, create an account, contact us or provide information through our website;
automatically through cookies and similar technologies when you use our website; and
from service providers and other third parties involved in operating our store, processing transactions, delivering orders, preventing fraud, providing analytics or supporting our marketing activities.

4. How We Use Your Personal Information

We may use personal information to:

process, manage and fulfil orders;
take and process payments;
arrange shipping and delivery;
process returns, refunds and customer service requests;
maintain customer accounts;
communicate with you about orders or enquiries;
operate, maintain and improve our website;
understand how customers interact with our store;
detect, investigate and prevent fraud, abuse and security incidents;
send marketing communications where permitted;
personalise or measure advertising where permitted;
maintain business, financial and transaction records;
establish, exercise or defend legal claims; and
comply with legal and regulatory obligations.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

We process information where necessary to enter into or perform a contract with you.

For example, we need certain personal information to process your order, take payment and arrange delivery.

Legal Obligation

We may process or retain information where necessary to comply with legal obligations, including applicable tax, accounting and regulatory requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

These interests may include:

operating and improving our business and website;
providing customer service;
protecting our business and customers;
preventing fraud and misuse;
maintaining appropriate business records; and
understanding the performance of our store.

Consent

Where required, we may rely on your consent for activities such as certain marketing communications, cookies or tracking technologies.

Where processing is based on consent, you may withdraw that consent at any time.

6. Marketing Communications

Where you have opted in, or where otherwise permitted by applicable law, we may send you marketing communications about Stack Chasers products, releases and other relevant information.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within the communication.

Withdrawing from marketing does not prevent us from sending necessary service communications relating to your orders, transactions or account.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website and, depending on your choices, to understand website usage, improve performance and support marketing or advertising activities.

Some cookies are necessary for our website to function correctly. Other cookies may require your consent.

Where available, you can manage non-essential cookies and tracking through our cookie or privacy settings.

For more information, please see our Cookie Policy.

8. How We Share Personal Information

We do not sell your personal information for money.

We may disclose personal information where reasonably necessary to organisations that help us operate our business, including:

ecommerce and website service providers;
payment processors;
delivery and logistics providers;
customer service and communications providers;
analytics providers;
advertising and marketing providers;
fraud-prevention and security providers;
privacy and compliance providers;
professional advisers such as accountants, legal advisers or insurers; and
government authorities, regulators, courts or law-enforcement bodies where required or permitted by law.

These organisations may process personal information according to their role and applicable contractual or legal requirements.

We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets or similar business transaction where permitted by law.

9. International Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps, where required, to ensure that the transfer is made in accordance with applicable data protection law.

Depending on the destination and circumstances, this may include relying on recognised adequacy arrangements or appropriate contractual safeguards.

You may contact us if you would like further information about safeguards relevant to your personal information.

10. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, fraud-prevention, dispute-resolution and regulatory requirements.

The exact retention period depends on the type of information, why we collected it and any legal obligations that apply.

When personal information is no longer required, we will delete, anonymise or otherwise appropriately dispose of it where reasonably practicable and required by applicable law.

11. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission, electronic storage system or security measure can guarantee absolute security.

You are responsible for keeping any account credentials associated with our website confidential.

12. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of personal information in certain circumstances;
request restriction of certain processing;
object to certain processing;
request portability of certain personal information;
withdraw consent where processing is based on consent; and
object to direct marketing.

These rights are not absolute and may be subject to exemptions or limitations under applicable law.

You can exercise available privacy rights through our Personal Data Requests page or by contacting us at:

customerservices@stackchasersoffical.com

We may need to verify your identity before completing certain requests in order to protect your personal information.

Right to Object

You have the right to object to certain processing of your personal information where we rely on legitimate interests. You also have the right to object at any time to the use of your personal information for direct marketing.

13. Children

Our website and products are not intended to knowingly collect personal information directly from children who are not legally able to provide the relevant consent under applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy information before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal obligations or privacy practices.

When we make changes, we will update the Last Updated date at the top of this page.

Where required by law, we will provide additional notice of material changes.

16. Complaints

If you have concerns about how we process your personal information, please contact us so that we can investigate your concern.

If you are located in the United Kingdom, you also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

You may also have the right to complain to another competent data protection authority depending on where you live.

17. Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Stack Chasers