Returns & Refunds Policy

Last Updated: 27 August 2026

We want you to be confident when purchasing from Stack Chasers. If you change your mind about an online purchase, you may have the right to cancel and return your order as explained below.

Nothing in this policy affects your statutory rights.

1. Change-of-Mind Returns

If you purchase from us online, you may notify us that you wish to cancel your purchase within 14 days of receiving your order.

After notifying us of your cancellation, you must return the item(s) to us within a further 14 days.

You do not need to provide a reason for cancelling your order.

To begin a return, contact:

customerservices@stackchasersoffical.com

Please include your order number and the item(s) you wish to return.

2. Condition of Returned Items

You may inspect and try on an item in the same way that you reasonably would in a physical store.

Returned items should, where applicable, be:

• unworn beyond what is reasonably necessary to inspect or try on the item;

• unwashed;

• free from damage, stains, odours or alterations; and

• returned with their original tags and packaging where reasonably possible.

Please take reasonable care of products while they are in your possession.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, and its value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law.

Removing a tag does not automatically remove your statutory rights.

However, where removal of tags or other handling has reduced the value of an item beyond what would reasonably be expected when examining it, this may be taken into account where permitted by law.

3. Return Shipping Costs

For change-of-mind returns, customers are responsible for the direct cost of returning the item, unless we state otherwise.

We recommend using a tracked postal or courier service and retaining your proof of postage until your return has been completed.

If an item is faulty, damaged, not as described or we sent you the wrong item, please contact us before returning it. Where we are legally responsible for the return, we will cover reasonable return costs.

4. Return Address

Once your return has been requested, return instructions will be provided where necessary.

Returns should be sent to:

Stack Chasers
11 Parsons Lane
Littleport
Ely
United Kingdom

Please contact us before sending your return so that we can correctly identify and process it.

5. Refunds

Once we receive your returned item, we will inspect and process the return.

Where you exercise your statutory right to cancel an eligible online purchase, we will refund:

• the price paid for the returned item(s); and

• the cost of our least expensive standard delivery option, where applicable.

If you selected a more expensive delivery method, such as express delivery, we are not required to refund the additional amount above our standard delivery charge.

Refunds will be made using the same payment method used for the original transaction, unless you expressly agree otherwise.

We will issue refunds within the time required by applicable law. For eligible online cancellations involving returned goods, this will generally be no later than 14 days after we receive the goods back or receive evidence that you have sent them back, whichever occurs first, subject to applicable law.

After we issue your refund, your bank or payment provider may require additional processing time before the funds appear in your account.

6. Exchanges

Where available, we may offer exchanges for another size or eligible product.

Exchanges are subject to stock availability.

If your requested replacement is unavailable, we may instead issue a refund in accordance with this policy and your statutory rights.

Contact customerservices@stackchasersoffical.com to request an exchange.

7. Sale and Promotional Items

Purchasing an item during a sale, promotion or at a reduced price does not remove your statutory consumer rights.

Eligible online purchases may still qualify for cancellation and return rights even where the product was purchased at a reduced price.

This does not affect any lawful exceptions that apply to particular categories of goods.

8. Items That May Be Excluded From Change-of-Mind Returns

Certain products may be exempt from statutory change-of-mind cancellation rights where an applicable legal exception applies.

These may include:

• goods made to your specifications or clearly personalised; and

• sealed goods that are not suitable for return for health-protection or hygiene reasons where the seal has been broken after delivery.

Any applicable exclusion will not affect your rights where goods are faulty, damaged, not as described or otherwise fail to meet your statutory rights.

9. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, is not as described, or you receive the wrong item, please contact us as soon as reasonably possible at:

customerservices@stackchasersoffical.com

Please provide:

• your order number;

• a description of the issue; and

• photographs where they reasonably help us understand the problem.

We will review the issue and provide an appropriate remedy in accordance with your statutory rights.

Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described.

Where goods do not meet these requirements, you may be entitled to remedies including a refund, repair or replacement depending on the circumstances and when the issue is reported.

You do not lose your statutory rights simply because you did not contact us within 48 hours of delivery.

10. Items Damaged After Delivery

We are not responsible for damage resulting from:

• normal wear and tear;

• accidental damage caused after delivery;

• misuse;

• failure to follow reasonable care instructions; or

• unauthorised alterations or repairs.

This does not affect your rights where a problem was caused by a fault that existed when the product was supplied.

11. Proof of Purchase

We may ask for reasonable proof that the product was purchased from Stack Chasers.

This may include an order confirmation, order number, receipt or other appropriate evidence of purchase.

12. Contact Us

For returns, refunds, exchanges or questions about this policy, contact:

Stack Chasers

Email: customerservices@stackchasersoffical.com

Please include your order number where available so we can assist you more efficiently.

Nothing in this Returns & Refunds Policy excludes or limits any rights you have under applicable consumer law.