Personal Data Requests

Personal Data Requests

Your Privacy Rights

We respect your privacy and are committed to protecting your personal information.

Depending on where you live, data protection laws may give you certain rights over the personal information we hold about you. This page allows you to exercise those rights and manage your privacy choices.

For customers in the United Kingdom, these rights may include the right to:

  • access personal information we hold about you;

  • correct inaccurate or incomplete personal information;

  • request deletion of your personal information in certain circumstances;

  • restrict or object to certain uses of your personal information;

  • withdraw consent where we rely on your consent;

  • request the transfer of certain personal information where applicable; and

  • object to the use of your personal information for direct marketing.

Not all rights apply in every circumstance. We will assess each request in accordance with applicable data protection law.

How We Process Your Request

When you submit a privacy request through this page, our privacy compliance provider, Consentmo, may process information such as your email address, IP address and other technical information in order to:

  • verify and process your request;

  • protect your information from unauthorised access;

  • prevent fraudulent or abusive requests; and

  • maintain appropriate compliance records.

For more information about how Consentmo handles information, please see Consentmo's Data Processing Policy.

Identity Verification

To protect your personal information, we may ask you to provide information reasonably necessary to verify your identity before completing a request.

We will only request verification information where appropriate and proportionate to the request.

Access or Download My Data

You may request access to the personal information we hold about you.

Depending on the information associated with your account or orders, this may include information such as your contact details, account information and order history.

Where applicable, your information may be provided in a commonly used electronic format.

Request Data Report

Enter your email address to confirm your identity and begin your request.

Response Time

We aim to respond without undue delay and within the time required by applicable law. For requests made under UK data protection law, this will normally be within one calendar month after receiving a valid request or, where reasonably required, the information necessary to verify your identity.

In certain circumstances, the response period may be extended where permitted by law. If this happens, we will inform you.

Correct My Information

You may ask us to correct personal information that you believe is inaccurate or to complete information that you believe is incomplete.

Edit Personal Info

Enter your email address to confirm your identity and submit your request.

We may ask for additional information where reasonably necessary to understand or verify the correction requested.

Delete My Data

You may request deletion of personal information associated with you or your use of our store.

Request Deletion

Enter your email address to confirm your identity and submit your request.

Important

The right to deletion is not absolute.

We may retain certain personal information where we have a lawful reason or legal obligation to do so. This may include information required for:

  • tax and accounting obligations;

  • maintaining transaction and financial records;

  • preventing or investigating fraud;

  • establishing, exercising or defending legal claims;

  • resolving disputes;

  • enforcing our agreements; or

  • complying with other applicable legal obligations.

Where we are unable to delete particular information, we will handle your request in accordance with applicable data protection law.

Manage Your Privacy Choices

Depending on your location and how you interact with our website, you may be able to manage certain privacy choices, including:

  • withdrawing consent to non-essential cookies or tracking;

  • changing your cookie preferences;

  • opting out of certain advertising or marketing activities; and

  • exercising other privacy choices available under applicable law.

Update Privacy Settings

You can change these preferences through our privacy controls where available.

You may also unsubscribe from marketing emails at any time using the unsubscribe option contained within those communications.

Other Privacy Requests

If you wish to exercise another privacy right — including requesting restriction of processing, objecting to certain processing, withdrawing consent, or asking a question about how we use your personal information — please contact us.

Email: customerservices@stackchasersoffical.com

Please provide enough information for us to understand your request. We may contact you if we reasonably require additional information to identify you or process your request.

Contact Us

For questions or concerns about this page, your privacy rights, or how your personal information is handled, please contact:

Stack Chasers

Email: customerservices@stackchasersoffical.com

Postal address:
11 Parson's Lane
Littleport
Ely
CB6 1PT
United Kingdom

Complaints

If you have concerns about how we use your personal information or how we have handled a privacy request, please contact us first so that we can investigate your concern.

If you are located in the United Kingdom and remain dissatisfied, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

You may also have the right to complain to another competent data protection authority depending on where you live.

Nothing on this page limits any rights available to you under applicable data protection law.