Secure Payments

Last Updated: 27 August 2026

At Stack Chasers, we take the security of your payments and personal information seriously.

We use established payment and ecommerce technology to provide a secure checkout experience when you place an order through our website.

Secure Checkout

When you place an order, your payment is processed through the secure payment methods made available to you at checkout.

Payment information is transmitted using encrypted connections designed to protect your information while it is being transferred.

The payment methods available to you may vary depending on your location, device, currency and order.

Payment Processing

Payments are processed by the payment provider associated with the payment method you select at checkout.

Your payment provider may collect and process information necessary to:

• authorise your payment;

• verify your identity where required;

• prevent fraudulent transactions;

• complete or refund your transaction; and

• comply with applicable financial and legal requirements.

Payment providers may have their own privacy policies and terms governing how they process your payment information.

Card Information

Where card payments are available, sensitive card information is handled through our payment processing infrastructure and associated payment providers.

Stack Chasers does not require customers to send complete payment-card details to us by email, social media, direct message or customer-service communication.

Never send us your full card number, security code (CVV/CVC), PIN or online banking password.

Payment Verification

In some circumstances, your bank or payment provider may require additional verification before approving a transaction.

This may include security measures such as 3D Secure or another authentication method provided by your bank or payment provider.

These checks are designed to help protect against unauthorised use of your payment method.

Fraud Prevention

Orders may be subject to automated or manual security and fraud-prevention checks.

Where reasonably necessary to protect our customers or business, we may:

• request additional information to verify an order;

• temporarily hold an order while it is reviewed;

• contact you regarding unusual order activity; or

• cancel or refund an order where we reasonably believe the transaction may be unauthorised or fraudulent.

Any personal information used for fraud prevention will be handled in accordance with our Privacy Policy and applicable data protection law.

Failed or Declined Payments

A payment may be declined for reasons determined by your bank, card issuer or payment provider.

If your payment is declined, please check that the payment and billing information you entered is correct or contact your payment provider for further information.

Stack Chasers may not receive information explaining the specific reason your payment was declined.

Refunds

Approved refunds will normally be issued to the original payment method used for the purchase unless another method is required or agreed in accordance with applicable law.

After we issue a refund, the time it takes to appear in your account may depend on your bank or payment provider.

For further information about refunds and returns, please see our Returns & Refund Policy.

Protecting Yourself

To help protect your payment information:

• only make purchases through our official website;

• do not send payment-card details through email or social media;

• keep passwords and authentication codes private; and

• contact us if you receive a suspicious communication claiming to be from Stack Chasers.

We will never ask you to provide your full card security code, PIN or online banking password through email or social media.

Questions About Payments

If you have a question about an order or payment made through our store, please contact:

Stack Chasers

Email: customerservices@stackchasersoffical.com

When contacting us, please provide your order number where available.

For your security, do not include full card details or banking passwords in your message.