Shipping & Delivery Policy

Last Updated: 27 August 2026

This Shipping & Delivery Policy explains how orders placed with Stack Chasers are processed, dispatched and delivered.

Please read the information below before placing your order.

1. Order Processing & Dispatch

For products that are in stock and available for immediate purchase, we aim to process and dispatch orders within 1–3 working days after your order has been successfully placed and payment has been confirmed.

Working days are Monday to Friday, excluding UK bank holidays.

Our dispatch time is separate from the delivery time provided by the shipping carrier.

For example, if an order is dispatched within 1–3 working days and your selected delivery service has an estimated transit time of 2 working days, the delivery estimate begins once the parcel has been handed to the carrier.

During product launches, periods of unusually high order volume, public holidays or other exceptional circumstances, processing may take longer. Where a significant delay affects your order, we will aim to keep you informed.

2. Pre-Orders

Products marked as Pre-Order are not available for immediate dispatch.

The expected dispatch date or dispatch window for a pre-order will be clearly stated on the relevant product page or communicated to you before purchase.

By purchasing a pre-order product, you acknowledge that the product is expected to be dispatched according to the stated pre-order timeframe rather than our standard 1–3 working day dispatch period.

Pre-order dates are estimates unless expressly stated otherwise.

Manufacturing, freight, customs or other circumstances outside our reasonable control may occasionally affect the expected dispatch date.

If there is a significant change to the expected dispatch timeframe, we will contact affected customers using the contact information provided with their order and provide any options required by applicable consumer law.

Your statutory rights are not affected by purchasing an item on pre-order.

3. Orders Containing Pre-Order and In-Stock Items

If your order contains both an in-stock item and a pre-order item, the dispatch timing may depend on how the products are presented at checkout or on the relevant product page.

Where the order is being shipped together, the entire order may be held until the pre-order item becomes available.

Where separate shipment is available or arranged, the in-stock products may be dispatched before the pre-order product.

Any applicable information about split shipments or additional delivery charges will be provided where relevant.

4. UK Delivery

Once your order has been dispatched, delivery will be handled by the shipping carrier associated with the delivery service selected at checkout.

Available delivery services, charges and estimated delivery times will be displayed at checkout where applicable.

Delivery estimates are separate from our 1–3 working day processing and dispatch period.

Carrier delivery times are estimates unless a guaranteed delivery service is expressly stated.

5. International Delivery

Where international delivery is available, delivery times vary depending on the destination, shipping service and local customs processes.

International orders may also be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Where applicable, responsibility for these charges will be communicated in accordance with the terms presented when you place your order.

Customs processing may cause delays outside the control of Stack Chasers.

6. Order Tracking

Where tracking is available for your selected delivery service, tracking information will normally be provided after your order has been dispatched.

Please allow time for the carrier's tracking system to register or update after receiving your parcel.

A tracking update showing that a label has been created does not necessarily mean that the carrier has physically received the parcel.

7. Delivery Addresses

Please check your delivery address carefully before completing your order.

Customers are responsible for providing complete and accurate delivery information.

If you notice an error after placing your order, contact us as soon as possible at:

customerservices@stackchasersoffical.com

We will try to amend the address where reasonably possible, but we cannot guarantee changes once an order has entered processing or has been dispatched.

If a parcel is returned to us because an incorrect or incomplete address was provided, please contact us so that we can determine the appropriate next steps.

Nothing in this section affects any rights you have where a delivery problem was caused by Stack Chasers or a carrier acting on our behalf.

8. Delayed Deliveries

Delivery dates provided by carriers are generally estimates unless expressly stated otherwise.

Occasionally, parcels may be delayed because of circumstances such as:

• carrier disruption;

• severe weather;

• customs processing;

• public holidays;

• unusually high delivery volumes; or

• other circumstances outside our reasonable control.

If your parcel has not arrived within the expected timeframe, please check your tracking information first and then contact us if you require assistance.

9. Lost Parcels

If you believe your order has been lost in transit, contact:

customerservices@stackchasersoffical.com

Please provide your order number so that we can investigate the shipment.

Where appropriate, we may contact the carrier and investigate the delivery before determining the appropriate resolution.

Your statutory consumer rights are not affected by a carrier delay or loss.

10. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, include:

• your order number;

• photographs of the parcel;

• photographs of the affected product; and

• a brief description of the issue.

This information helps us investigate the problem with the carrier and resolve your issue efficiently.

Your statutory rights regarding faulty or damaged goods are not affected.

11. Refused or Uncollected Deliveries

If a parcel is refused, not collected from a collection point, or otherwise returned to us by the carrier, please contact us.

Once the parcel has been returned, we will determine the appropriate next steps based on the circumstances of the order and applicable consumer law.

Additional delivery charges may apply where you request that an order be sent again and the original delivery failure was caused by circumstances for which you were responsible.

12. Contact Us

For questions regarding processing, dispatch, tracking or delivery, contact:

Stack Chasers

Email: customerservices@stackchasersoffical.com

Please include your order number where available so that we can assist you efficiently.

Nothing in this Shipping & Delivery Policy excludes or limits your statutory consumer rights.